We are committed to ensuring that your privacy is protected and that your data is kept safe.
Information we collect and what we do with it
When you purchase something from our online shop, as part of the buying and selling process, we collect the personal information you give us. This includes your name, address, phone number and email address, and having this information allows us to send your purchased goods to you. These data are also used for tax purposes or to contact you personally, if there is a problem with your order. We will keep these information in our records unless you ask us to remove them.
We may collect the following information:
- Your name
- contact information including email address, address and phone number
- information about your use of our site, including details of your visits, such as pages viewed and the resources you access
- information provided voluntarily by you, for example, when you register for our newsletter
*Please note, we do not store any of our customers’ debit or credit card details
Where we store your information
We store personal information on our database and with select third parties, as outlined below:
WordPress and WooCommerce
athinakakou.com is a WordPress website, and our online shop runs on WooCommerce. When you place an order with us we receive your name, email address, phone number, billing address and shipping address. We DO NOT store any payment details. This information allows us to process your order, ship it out to you, and get in touch with you should there be any problems.
We use Paypal to process all the payments on our website. Paypal keeps a record of your name, e-mail and physical address as well as the amount of money you paid us and the time and date of the transaction. Paypal uses encryptions for all the transactions they process.
We use Webmail for all our company email. If you contact us on any email address ending in @athinakakou.com (or our personal address @craftaholic.gr) your email address and email content will be stored on our servers. When you place an online shop order, we receive a confirmation email to our personal e-mail address. In this email we receive your name, email address, phone number, billing address and shipping address, as well as details of your order.
Mailchimp is a marketing automation platform, and we use it to send out our marketing emails. When you subscribe to our newsletter, we store your name, address and email address (depending on what you share with us) on Mailchimp.
If you leave a comment or a product review on our website and choose to do so by leaving your name and e-mail, these information will be public to us and our readers.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping
- We use your information to process and send out your online shop orders
- We send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
- We use the information to improve our products and services
We have in place all reasonable physical, electronic and managerial procedures to safeguard and secure the information we collect online and we are dedicated to keeping this safe. Keeping your data safe is something we are dedicated to. However, the internet is never totally secure and therefore we cannot 100% guarantee the security of data that you choose to send us electronically and sending us such information is entirely at your own risk. If we find there has been an unlawful data breach of our database, or the databases of a third party data processor, we will report it to any relevant authorities within 72 hours, and we will also contact anybody whose data has been affected.
This website is also using affiliate links, which means that if you click on one of those links and make a purchase from that site, we make a small commission. You will not be charged anything extra. These links are monitored by cookies.
For more detailed information on the cookies we use and what they do, please read our cookie notice.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we are required by law to do so.
Under the GDPR you have the right to request all your personal data that we are holding by asking us to send them to you or by filling this form. If we still have them in our records, we will send them to you via e-mail within 20 days. You also have “the right to be forgotten”, which means that you can ask us to permanently delete all your personal information from our records. We will remove them from all our systems and marketing suites. In addition, if you created an account in our online shop, you can delete it anytime from this page and all your personal information will be removed.
Regarding our newsletter, you have the right to unsubscribe anytime by either clicking the “Unsubscribe” option at the bottom of the e-mail we sent you or by contacting us at firstname.lastname@example.org and ask us to remove you from our e-mail list.
If you believe that any information we are holding in relation to you is incorrect or incomplete, please let us know as soon as possible. We will promptly correct any information found to be incorrect.